Policies
Store Policies
1. Shipping Policy
Processing Time:
All orders are processed within 1–2 business days (Monday to Friday). You'll receive a tracking email once your order ships.
Shipping Rates & Delivery:
Rates are calculated at checkout. Estimated delivery times:
- Standard: 3–6 business days
- Expedited: 1–3 business days
Order Tracking:
Track your shipment using the link in your confirmation email.
Lost or Stolen Packages:
We are not responsible for lost or stolen packages marked as delivered. Please contact your local carrier first.
Shipping Area:
We currently ship to addresses within the United States only.
2. Return & Refund Policy
Returns:
We accept returns on unused and unopened items within 14 days of delivery. To start a return, email us at support@prohairsupply.shop with your order number.
Return Shipping:
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Damaged or Defective Items:
If your item arrives damaged, contact us within 3 days of delivery with a photo and your order number. We’ll replace or refund it.
Refunds:
Refunds are issued to your original payment method once we’ve received and inspected the return. It may take 5–10 business days for your bank to process the refund.
3. Privacy Policy
We respect your privacy. Your personal information is used only to process and fulfill your orders. We never sell or share your data.
We collect:
- Name, email, shipping address, payment info
- Browsing behavior to improve your experience
We use secure encryption and Shopify’s PCI-compliant checkout to protect your data.
For any privacy concerns, contact: support@prohairsupply.shop
4. Terms of Service
By shopping with us, you agree to:
- Provide accurate and complete information
- Use our site for lawful purposes only
- Not attempt to disrupt or misuse our services
We reserve the right to cancel orders, refuse service, or update policies at any time.